Merge branch 'staging' into restricted-registration
ansuz
4 years ago
commit
9fbd10fa8e
@ -0,0 +1,57 @@
|
||||
---
|
||||
name: Initial instance configuration
|
||||
about: Difficulty configuring a CryptPad instance
|
||||
title: CONFIG
|
||||
labels: configuration
|
||||
assignees: ''
|
||||
|
||||
---
|
||||
|
||||
We receive many issues from people that have tried to set up a new CryptPad instance that does not load any of the interactive editors or which mostly works but has particular problems with the sheet editor.
|
||||
|
||||
Before you create an issue:
|
||||
|
||||
## See your instance's checkup page
|
||||
|
||||
If your instance is able to at least partially load some pages then you should be able to access the diagnostic page `http(s)://<your-domain>/checkup/`. It will perform some automated tests of your instance's configuration and will provide hints indicating:
|
||||
|
||||
1. what is incorrect about your configuration
|
||||
2. what to change in order to correct the problem
|
||||
|
||||
## Write down the exact steps you followed to configure your instance
|
||||
|
||||
0. Provide the URL of the guide you followed
|
||||
1. Confirm that your system has the necessary pre-requisites
|
||||
* Did you fetch the source code with `git` as recommended?
|
||||
* Have you installed the recommend version of Nodejs (12.14.0) using [NVM](https://github.com/nvm-sh/nvm)?
|
||||
* Have you installed `bower` using `npm`?
|
||||
* Have you fetched the latest source code? Run `git branch` and confirm that it returns either `main` or [the latest of our releases](github.com/xwiki-labs/cryptpad/releases/latest).
|
||||
2. Did you copy `cryptpad/config/config.example.js` to `cryptpad/config/config.js`, read the comments, and edit the fields which are described as being necessary for a production environment?
|
||||
3. Did you restart the application server (`server.js`) after making configuration changes?
|
||||
4. Are you running NGINX as a reverse proxy as we recommend?
|
||||
5. Have you generated an SSL certificate that is valid for both the domains that are required by the sandboxing system?
|
||||
6. Do the domains in your NGINX conf match those in `cryptpad/config/config.js`?
|
||||
|
||||
## Review the steps you took
|
||||
|
||||
If the answer to any of the above questions is _No_ then that is the most likely cause of your difficulty.
|
||||
|
||||
Identifying the problem on your own reduces the time we spend answering GitHub issues and leaves more time to fix actual bugs and develop new features.
|
||||
|
||||
## Confirm that the problem stems from your instance and not from your browser
|
||||
|
||||
Not all browsers support CryptPad correctly, and various browser extensions interfere with its intended behaviour.
|
||||
|
||||
https://CryptPad.fr is a good reference point that you can use to confirm that your browser can load a correctly configured instance. If you can't load CryptPad.fr then the problem may be with your browser, its configuration, or one of its active extensions.
|
||||
|
||||
## Create a detailed report
|
||||
|
||||
If you believe you've done all of those steps correctly then proceed with creating an issue with the following:
|
||||
|
||||
0. A concise description of the problem you're experiencing and why you believe it stems from a bug in the software and not a configuration issue
|
||||
1. The list of all the steps you wrote down when following our instructions above
|
||||
2. A link to your instance so we can easily load your `/checkup/` page for ourselves
|
||||
3. A list of any errors visible in your browser's console on whichever page is not behaving as expected
|
||||
4. A list of any further steps you've taken to debug the problem on your own
|
||||
|
||||
Finally, remove the text of this issue template and leave only the content you've written.
|
||||
File diff suppressed because one or more lines are too long
Loading…
Reference in New Issue